Order Processing
At in.stayalivewellness.com, we aim to process and ship all orders within 24 to 48 hours of order placement. During periods of high order volume, slight delays in shipment may occur, but rest assured that we will make every effort to ensure your order reaches you in a timely manner. If there are any significant delays in shipment, we will notify you promptly via email or telephone.
Estimated Delivery Time
Once your order has been shipped, you can expect delivery within 2-7 days for most locations within India. However, please note that delivery times may vary depending on your specific location and any unforeseen circumstances that may arise during transit. If your order contains multiple items, they may arrive in separate shipments. While we strive to meet estimated delivery times, we will keep you informed of any delays that may occur beyond our control.
Shipping Charges
We are pleased to offer free shipping for the majority of our products. However, for certain products, a minimal shipping charge may apply, which will be calculated and clearly displayed at checkout and on the product page.
Tracking Details
Upon shipment of your order, you will receive an email/SMS containing tracking details to monitor the status of your delivery. Please ensure to check your inbox, including junk/spam folders, for this email, as it may sometimes be filtered. Alternatively, you can track your order in the "Track My Order" section on our website.
Refund and Cancellation
If you have questions about returns, refunds, and cancellations, please review our refund and cancellation policy: Refund and Cancellation Policy.
Contact Us
If you have any questions or concerns regarding our Shipping & Delivery Policy, please don't hesitate to contact us at care@in.stayalivewellness.com. We're here to ensure a seamless shopping experience for you!